Find help for security issues, stay up-to-date on fraud trends, and read up on best practices to protect your accounts and devices.
Use a different password for every account. The longer the password, the more difficult it is to hack.
Account security questions may add an extra layer of protection to your account but can be a vulnerability if your answer is something that could be easily discovered.
For example, a common security question is, “What city were you born in?” This information can be easily found online, so it’s actually better to enter a city that you were not born in. This will keep your account more secure.
Phishing is an attempt to steal your personal information via email. Phishing emails often begin with impersonal greetings like “Dear user” or “Hello member” and will look like they’ve been sent by a legitimate company or person. They’ll typically be poorly written with typos, misspellings, and incorrect grammar.
With vishing, fraudsters use an automated system to make voice calls. The message will usually be about an urgent account problem and ask you for your account information. The Caller ID may look legitimate, but scammers can easily fake that.
Smishing is when a scammer sends an SMS message to your phone from a fake phone number or URL. Like the other types of scams, the message will usually be about an urgent account problem and ask you to call and provide your account information. Smishing message may also try to get you to click on a fake URL.
If you receive a suspicious email or website link:
If you receive a text message with a link inviting you to visit a website:
If you receive a suspicious phone call:
If the caller left a voicemail and you’re able to view a transcript on your phone, also include a screenshot of it in your email.
Maintaining the latest version of apps and operating systems helps protect you from security vulnerabilities. Enable automatic updates whenever possible.
Downloading an app invites its creators into your world. Only install apps from companies you know and trust. Repackaged and third-party apps have a much higher potential for harm, so be careful. You should also remain cautious with app permissions. Restrict access to your contacts, location, and photos only to apps that absolutely require this sensitive info to function.
Anti-virus software detects and protects against malware. It will catch most things, but not everything. Remain vigilant and enable automatic updates since new viruses are discovered every day.
This useful functionality can help you locate your device if it’s lost or stolen. Hopefully, it was accidental and you’re able to retrieve it. If this isn’t the case, you can lock your device or wipe it clean remotely before replacing it.
Should a scammer hack your device, you may need to wipe it clean. If so, you’ll be glad to have a current backup to use when setting up your new device.
We protect our network and payouts platform against cyber threats and privacy breaches. We adhere to PCI Data Security Standards and maintain banking redundancy in high-traffic jurisdictions to build resiliency and guard against service outages.
Protecting your personal information is our top concern, and we aim to not only meet but exceed industry standards. We use multiple methods to ensure the safety and security of all personal data in our systems.
We are a PCI Level 1 compliance service provider, SOC1, SOC2, and ISO27001 certified organization. We will not share personal information, unless to provide requested services or as otherwise permitted by law. Individuals can request access to their personal information in our possession and can request updates to that information, subject to applicable legal or regulatory record-keeping or related requirements. For a detailed explanation of how we collect, use, protect, and disclose personal information, read our Privacy Policy.
End-to-end encryption is an important element in helping you to keep your personal data and Hyperwallet transactions secure.
Hyperwallet is Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified. This means we comply with stringent data protection requirements. Hyperwallet’s Information Security Policies and Controls are reviewed by independent third parties for adherence to the following industry standards and guidelines: American Institute of Certified Public Accountants SSAE18 SOC1, AT-C105 and AT-C205 SOC2, and ISO 27001.
When you register or log into Hyperwallet from your computer or mobile device, we make sure you’re connecting with Transport Layer Security (TLS), a cryptographic protocol providing communications security, and an HTTPS connection (HSTS). Strong TLS configurations are the current industry standard for trusted communication channels and allow your information to transmit across the internet in a secure manner. We only allow HTTPS connections to help keep you safe from passive and active attacks.