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Support Center

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.


How do I activate my account?

Scentsy will create your Scentsy, Inc., Pay Portal on your behalf 5 days after you sign up as a Scentsy consultant. You will receive an activation email at that time, containing both your Account ID number and a link you can click on to begin the activation process.

If 5 days have passed and you have not received an activation email, please contact Customer Support.

How do I log in to the Pay Portal?
  1. Enter your Username and Password on the login page.
  2. Click Sign In

If you're unable to access your Pay Portal and are receiving an "Error 104" message, find your IP address and contact us for assistance. 

How do I change my registration information?
In order to change any profile information registered to your Scentsy, Inc., Pay Portal, please contact Scentsy Customer Support directly at 1-877-855-0617
How do I change my account password?
  1. Log in to your Pay Portal.
  2. Click Settings > Security
  3. Enter your existing password.
  4. Enter and confirm a new unique password.
  5. Click Update Password

Password requirements:

  • At least 1 upper case letter
  • At least 1 lower case letter
  • At least 1 number
  • At least 8-128 characters long
  • At least 1 special character
  • Not used before.
What should I do if I've forgotten my password?
  1. Click Forgot Your Password? on the Pay Portal login page.
  2. Enter the email address registered on your Pay Portal.
  3. A password reset notification will be sent to this email. Click the Reset Password link. This will direct you to a page where you can enter and confirm your new password.

NOTE: You may be required to complete an additional authentication step to verify your identity. If prompted, choose one of the options and follow the on-screen instructions.

  1. Enter and confirm a new unique password.
  2. After successfully resetting your password, a confirmation email will be sent to your email. Click Return to Login Page and use your new password to log in to the Pay Portal.
What is error 104?

Error 104 is a security feature to protect your account from unauthorized users. It may be triggered when:

  • It is the first time using the current internet connection to access your account.
  • You entered the wrong password to log into your account multiple times.
  • The internet connection is locked (for example, public Wi-Fi networks are unsecured and often locked).

Please have your IP Address ready and contact our customer support team so we can verify your internet connection. 

Account Verification

What information needs to be verified?

Verification of person identified as the account holder:

  • Government / National ID
  • Passport
  • Driver’s License

Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

Verification of account holder’s address:

  • Utility bill (e.g., gas, electric, water, cable, phone)
  • Financial statement
  • National ID
  • Government issued documents (e.g., tax bills, balancing statements)

Full name, address, and document validity (dated within the last 12 months) must be clearly visible.

How long does it take to verify my documents?

If the submitted documents meet the above requirements, verification will be within 2 business days. We will send you an email if additional information is required.

Can I use a nickname or alternative name?

No. The name on your profile must match your documents and be your legal given name.

Note: Changes made to your Pay Portal profile may retrigger account verification.

What is the format for providing my date of birth?


What should I do if I have submitted the required documents, but transfers are still not working?

Please allow us time to review the documents. We will contact you if any additional information is required and send you an email notification once the review is successful.

I’m trying to upload the requested documents, but it says the file size is too big. What do I do?

If you are trying to upload a photo of a required document and it is too big, save as .png or .jpeg to reduce the size. The file size should be under 4MB.

Does the address on the verification document need to match my Pay Portal profile?

Yes. The address on your Pay Portal (under Settings > Profile) needs to be exactly the same.

If you are not able to update your profile address, please contact Scentsy directly.

Scentsy Pay Prepaid Card

How can I obtain a Prepaid Card?

Scentsy will request a card on your behalf when your Scentsy Pay Portal is created if this option is available for your country.

How long does it take for my Prepaid Card to arrive after I request it?

Depending on your location, please allow the following delivery times to receive your Prepaid Card after your request has been approved.

USA, Canada and Europe:
Standard - up to 15 business days
Expedited - up to 3-7 business days

Rest of World:
Standard - up to 6 weeks
Expedited - up to 3 weeks

Note: The timelines above are estimated and assume normal conditions with no mail interruptions.


What should I do if my Prepaid Card doesn't arrive within the normal delivery timeframe?
Please refer to the Support tab at the top of the page for support hours and contact information.
How do I activate my Prepaid Card?

For card activation instructions, please see the Cardholder Agreement.

What are the benefits of using a prepaid card?

There are a number of benefits to using a prepaid card, including the ability to:

  • Load your card instantly using your commission payments.
  • Shop at any merchant bearing the Acceptance Mark displayed on your card front or back— in-store, online, or by phone (except for online gambling merchants). Please note that some merchants may have a policy to not accept prepaid cards. This is a merchant-specific policy.
  • Withdraw cash at more than 1 million ATMs worldwide
View your card balance and statement online or from your mobile phone.
How will I get my Prepaid Card’s PIN?

For PIN instructions, please see the Cardholder Agreement.

What should I do if I forget my Prepaid Card PIN?

If you forget your PIN, you can reset it using the Reset PIN feature found in your online Pay Portal under the Home tab.

  1. Log in to your Pay Portal.
  2. In the Home tab, go to my My Cards.
  3. Click the Action button.
  4. Click the Reset PIN option.
How do I view the Cardholder Agreement?

Please refer to your Cardholder Agreement by logging into your online Pay Portal and click on the Legal footer link to access a digital copy of your Cardholder Agreement.

How can I transfer funds to my Prepaid Card?

Once your card is activated:

  1. Log in to your Pay Portal.
  2. Click Transfer
  3. On the Transfer Center, click Action > Transfer to Card
How can I view my Prepaid Card balance?
  • Online: Log in to your Pay Portal
  • Phone: Call the number listed on the back of your card and select the option to obtain the card balance.
  • ATM: Consult an ATM (charges may apply. Please see your Cardholder Agreement).
How long does it take for transactions to appear on my Prepaid Card history?

In most cases, your transaction history will be updated immediately after the card processor receives the transaction information.

Not all merchants may immediately submit their card transactions for processing. This may cause a delay in your transactions being displayed on the Pay Portal.

What should I do if my prepaid card is lost or stolen?

If your card is lost or stolen, please immediately call and report it to the number shown here, any time of the day or week. Our agents can then assist you by cancelling the card and issuing a new one for you.

Why is a transaction still outstanding?
If you notice a transaction under the status “outstanding purchase,” the merchant has not yet cleared the transaction. Transactions are usually cleared by the merchant shortly after the purchase was made.
What should I know about using my Prepaid Card at gas stations, hotels, and other merchants?

When you swipe or insert your Prepaid Card at a gas station pump, the gas station will place a pre-authorized hold of up to $125.00 USD or more on your card prior to you filling up.

The actual amount purchased will be processed on the card at a later time, but the initial hold may last for 8 days before being released, minus the amount of gas that was purchased.

During the time that the hold is in effect, the funds being held will be unavailable for you to use.

When the transaction settles, you will only be charged for the amount of gas purchased.

To avoid pre-authorized holds, we recommend pre-paying inside the gas station so you can specify the exact amount of gas you wish to purchase.

Some other merchants may have similar practices and even longer maximum pre-authorization timeframes:

  • Hotels and cruise lines (up to 30 days)
  • Vehicle rental agencies (up to 60 days)
  • Financial institutions (up to 10 days)


What do I do if I don't recognize a merchant listed on my transaction history?

Some merchants may bill under a legal name which differs from their operating name or bill from a state / region that is different from where the purchase was made.

If you have questions about a transaction, please contact the merchant directly.

What do I do if I believe a transaction is fraudulent or incorrect?

If you believe that a prepaid card transaction has been posted to your account in error, you may submit a prepaid card dispute within 60 days of the date that appears on the transaction statement or receipt. If you suspect fraudulent activity, please log in to your account and chat with us to disable the card.

How do I submit a Prepaid Card dispute?

Your Prepaid Card’s issuing bank is displayed on the back of the card. To submit a dispute, download the corresponding dispute form listed below and follow the instructions on the form:

The Bancorp Bank, N.A.Visa ® Prepaid Card

Pathward/PACE Visa/Mastercard Prepaid Card

Disputes must be submitted within 60 calendar days of when the charge posts to the account.

What happens after I submit my Prepaid Card dispute?

After your dispute is received, we will investigate the discrepancy in question based off the information you have provided us; however, we may need to contact the merchant for more information about the disputed transaction(s).

If more information is needed, we may contact you by mail. We process disputes according to billing error procedures that are governed by federal law and outlined in your Cardholder Agreement.

When your investigation is completed, if we find that a discrepancy did occur, the funds should be returned to you within 45 - 60 days.

What is mobile wallet tokenization?

Mobile wallet apps allow you to securely store payment information like credit, debit, and Prepaid Card numbers on your mobile device.

Tokenization is a data security feature that replaces your real card number with an anonymous account “token” at the point of sale. When you make a purchase, the merchant uses this token – not your card number – to verify and process your payment.

Together, a mobile wallet with tokenization technology gives you a fast, safe, and convenient alternative to using your physical card when shopping in-store or online.

Are mobile wallets safe to use?

Yes. In fact, mobile wallets are more secure than physical cards. Using a mobile wallet reduces the risk of fraud by allowing you to take advantage of your device’s password and biometric authentication features like fingerprint and iris scanners. Tokenization provides the additional benefit of masking your card number so that even the merchant you’re paying is not able to see it.

Which cards are eligible?

USD Prepaid Cards issued by Pathward, N.A. or The Bancorp Bank, N.A.

How do I keep my device and card details secure?

  • Use your device’s additional security options. Create a lock-screen PIN and setup fingerprint or iris recognition if available.
  • If your device supports fingerprint recognition, only register your own fingerprint and do not allow anyone else to add theirs.
  • Never leave your device unattended in public.
  • Be wary of unsolicited messages asking you to reveal personal or financial information, and those that request permission to access or install software on your device.
  • If your device is lost, stolen, or compromised, contact customer support immediately so we can assist with suspending or disabling and replacing the card registered on your mobile wallet.
  • If available, sign up for your device’s “Find My” service. This will allow you to locate, lock, and remotely wipe sensitive data from your device if it is lost or stolen.

What’s the difference between Samsung Pay & Google Pay?

Google Pay uses Near Field Communication (NFC) technology to make contactless payments using your mobile device. This “tap to pay” service is limited to merchants with NFC-enabled payment terminals. In order to accept Google Pay for in-store purchases, merchants may be required to upgrade their payment terminals to accept devices with NFC capabilities.

Samsung Pay takes advantage of both NFC and Magnetic Secure Transmission (MST) technology. MST allows you to use the mobile wallet’s “tap to pay” functionality at almost any payment terminal in the world that accepts debit or credit cards.

How will mobile wallet transactions appear on my card statement?

All purchases processed on a mobile wallet will appear on your Pay Portal transaction history just like any other point-of-sale transaction.

How do I return an item purchased using a mobile wallet?

You'll need your store receipt, just like you would for any other purchase. If the merchant asks you to swipe or provide the original payment method so they can process a refund, simply hold the back of your phone up against the contactless payment terminal.

Can I use my mobile wallet to pay in-store internationally?

Yes. You can use your mobile wallet internationally almost anywhere contactless payments are accepted. Foreign exchange or other fees may apply. Please see your Cardholder Agreement for details.

I was sent a One-Time Passcode (OTP) when registering my card on a mobile wallet. What is this and why is it required?

To verify your identity and keep your card details secure, a one-time passcode is sent to you by text message* when registering a payment method on your device. You will be prompted to enter this code during the registration process.

*Standard text messaging and/or data rates from your wireless service provider may apply.

How do I learn more about Samsung Pay?

For more information, click here.

How do I learn more about Google Pay?

For more information, click here.

Can I use my Prepaid Card to withdraw money or make purchases in a foreign currency?

Yes. Foreign transactions settle in your card's currency at market or government-mandated exchange rates.*

* Refer to your cardholder agreement for more info about exchange rates and any applicable foreign transaction fees.

What happens if I do not use the Prepaid Card?

You can activate your Prepaid Card upon arrival via your Pay Portal or over the phone. Please be advised that:

  • If the card is not activated within 365 days, it will be closed.
  • If the card is activated but no transactions or loads have occurred on the card for a period of 120 days, you may incur Service Fees and your card will be suspended. Please refer to your Cardholder Agreement for more information about Service Fees. If the card is suspended, you will need to contact Customer Support to remove the suspension.
  • If the card exceeds 245 days suspended, it will be closed. Closed cards cannot be re-activated.
What do I do if my Prepaid Card has been suspended or closed due to inactivity?

Our system will suspend cards with balances of less than $3.00 USD (or equivalent) that have been inactive for 120 days. If your card remains inactive for 365 days and has a balance of less than $3.00 USD (or equivalent), it will be closed.

For assistance reactivating a suspended card or unloading a balance from a closed card, contact customer support by calling the number on the back.

Replacements for cards closed due to inactivity can be requested by logging in to your Pay Portal.

Can I lock my card?
  1. Log in to your Pay Portal.
  2. Click Transfer > Action > Lock/replace card.
  3. Select Lock Card.
  4. Review the onscreen information and Confirm.

Note: If you are unable to unlock your prepaid card from your Pay Portal, please reach out to our support team and they will assist with the request.

How can I replace my Prepaid Card?
  1. Log in to your Pay Portal.
  2. Click Transfer > Action > Lock/replace card.
  3. Select Replace Card.
  4. Review the replacement information and Confirm.
  5. Review the personal and address information and ensure they are correct.
  6. Click Confirm.

Note: Click Settings > Profile to see all your personal and address information and see whether updates are permitted. If there are fields that can not be changed, please contact Scentsy.


Withdrawing Funds

How do I transfer funds from my Scentsy Pay Portal to my bank account?

You may transfer the balance of your Scentsy Pay Portal to any bank account in your country.

To transfer your Scentsy Pay Portal balance to a bank account:

  1. Click Transfer.
  2. If you have already registered a bank account, select Transfer To Bank from the Actions option for the selected bank account.
  3. If you are transferring to a new account, select Add New Transfer Method and enter the required account information. Please carefully verify that your banking information is correct, as incorrect information may cause significant delays to your transfer.
  4. Enter the Amount to transfer. Enter any personal notes you would like to store on your receipt (for your records only) and click Continue.
  5. If currency conversion is required to complete the transaction, currency conversion details will be displayed.
  6. Verify the information and click Confirm.
  7. Please allow 1-2 business days for the funds to be credited to a bank account in North America or Europe, 5-6 business days in the UK, or up to 3 business days for other destinations.
What is the maximum amount that I can transfer to my bank account?
Bank transfer amount limits vary depending on the country, the banks that process the transaction, and local financial regulations. If you try to transfer an amount higher than the maximum, you will receive the error “Your attempted transaction has exceeded the approved payout limit”. In this case, you can try a lower amount, or use a different transfer method. You can review alternative transfer methods in the Transfer > Add New Transfer Method section of your Pay Portal.
Where can I find my banking information?

You can get your banking information from your financial institution, a bank statement, or you can refer to the numbers on the bottom of your checks.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

How can I set up automated transfers to my bank account or prepaid card?

Auto Transfer allows you to set up automatic transfers of the funds from your Pay Portal to your bank account or prepaid card— so that you can set it and forget it!

In order to set up Automated Transfer, you will need to have a prepaid card or bank account linked to your Pay Portal.

To set up Auto Transfer in your Pay Portal:

1. Click on Transfer in your menu

2.Under Actions: select Create Auto Transfer

3. Select Confirm

  • If you have a prepaid card and/or at least one bank account saved in your Pay Portal, you will see them listed here. If you do not yet have any saved bank accounts, you can add one by clicking on Add New Transfer Method.

Auto Transfer Advanced Options:

Advanced Auto Transfer options allow you to split transfers between 2 or 3 different bank accounts or prepaid cards, as well as configure a minimum transfer amount.

  1. Select Transfer in your Menu
  2. Under Actions select Create Auto Transfer
  3. When in the Auto Transfer page, Select the Advanced tab 
  4. Select the account under Transfer Method and set the % field to the right. The total for all chosen Transfer destinations must equal 100%

For example, you can choose to have 60% of your incoming payments go to your card while the remaining 40% goes to a bank account.

Note: Under Additional Options you can choose the frequency of your Auto Transfer. You can choose either daily or monthly. If you choose monthly, you can select the date on which the first Auto Transfer is to take place.


  • If you would like your incoming payments to be forwarded to your bank account and/or prepaid card as quickly as possible, select the daily Auto Transfer frequency.
  • Minimum Auto Transfer amount. For example, you can set your account to only perform a transfer once you have accumulated a minimum of $100 in payments.


How can I update automatic transfers to my bank account or prepaid card?

To update automatic transfers to your bank account or prepaid card:

  1. Click on Transfer in your menu
  2. Under Action select Update Auto Transfer for the specific account
  3. You will now see the details of your Auto Transfer configuration on the Transfer page, along with the options to either Edit or Disable your Auto Transfer.
How do I update my bank account information?
  1. Log in to your Pay Portal.
  2. Click Transfer
  3. On the Transfer Center, click Action > Update
  4. Update your account information.
  5. Click Continue
  6. Review your profile information and make updates if required.
  7. Click Confirm
How do I view my transaction history?

To view your transaction history:

  1. Click on History on the main menu. 
  2. Click on the tab for the transactions you wish to view
  3. Select the date range for the history you wish to review
  4. Click on Search
How do I transfer to PayPal?

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the PayPal option is available for your program and country, follow these steps to set it up:

  1. Log in to the Pay Portal.
  2. Click Transfer > Add New Transfer Method
  3. If prompted, select your country and currency.
  4. Select PayPal then click Continue
  5. Confirm your email address. Click Continue
  6. Review your account details then click Confirm
  7. Click Transfer To PayPal
  8. Add a personal note (optional) then click Continue
  9. Review the transfer details then click Confirm

If the currency you transfer from the Pay Portal matches the default currency on your PayPal, a confirmation email will be sent and you should receive the funds within 30 minutes.

If the currency you’re transferring does not match the default currency on PayPal, you’ll need to log in to PayPal and accept the transfer manually.

You have 30 days to accept before the transfer amount is returned to the Pay Portal.

Can I transfer funds to my Venmo account?

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the transfer method is available in your program, you can transfer funds to your Venmo account from the Pay Portal:

  1. Log in to the Pay Portal.
  2. Click Transfer > Add New Transfer Method > Venmo.
  3. Add the phone number of your Venmo account. Confirm.
  4. Select Transfer to Venmo and confirm the amount.

Note: Transfers to Venmo take up to 30 minutes to complete. Review your information carefully before pressing the Confirm button. Transfers to the wrong account cannot be cancelled or reverted.

Can I request paper checks?
Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

If the Paper Check option is available for your program and country, follow these steps to set it up:
  1. Log in your Pay Portal.
  2. Click Transfer > Add New Transfer Method > Paper Check.
  3. Review your personal information and ensure your address is correct and complete.
  4. Review the applicable processing time and fee, and click Submit.

Note: Paper checks can be deposited in a bank account under your name (matching the name on the check).
How can I transfer funds to my bank's debit card?

Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.

You can add your debit card and transfer funds to it from your pay portal:

  1. Log in to the Pay Portal.
  2. Click Transfer > Add New Transfer Method > Debit card.
  3. Enter and confirm your Card Number, Expiration date and CSC.
  4. Click Transfer to Debit.
  5. Enter and Confirm the amount.

Note: Transfers to debit cards take up to 30 minutes to complete. Once a transfer is initiated, it cannot be stopped or reverted. Failure to enter your account information correctly may result in your funds being sent to the wrong account where they cannot be recovered.
How do MoneyGram transfers work?
Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If  the transfer method or your country/region or currency is not listed in the options, it is not supported.
  1. Log in to your Pay Portal.
  2. Click Transfer > Add New Transfer Method > MoneyGram.
  3. Review your personal information. (It must match the information in your Government ID)
  4. Assign a nickname and Confirm.
  5. Select Transfer to MoneyGram and confirm the amount.
  6. An email confirmation with a receipt will be send via email.
  7. Pick up your cash after 1 hour with your Government ID and the receipt in a MoneyGram location near you. 

Note: The limit per transfer is USD$10,000* and up to USD$10,000 every 30 calendar days.
* Each MoneyGram location sets the limit they can dispense.

Tracking Your Payment/Transfers

What do the payment status descriptions refer to?

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

What is a Receipt ID?
The Receipt ID is a record of the transaction which can be referenced when contacting customer support.
Where can I find my destination bank account or debit card number?
  1. Log in to your Pay Portal.
  2. Click History
  3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

It is past the estimated deposit date. Why haven't I received my funds?

Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.

Why am I getting multiple emails?
If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.
My payment amount is different than I anticipated. Why?
When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

Security and Privacy

Where do I find information about Hyperwallet’s privacy practices and personal data management?
All information regarding Hyperwallet’s privacy practices and personal data management is included in the Hyperwallet Privacy Policy document available under the Privacy section in your Pay Portal.
How can I submit a question regarding Hyperwallet’s privacy practices?
If you have questions about Your Account information or other Personal Data, please contact
How do I spot a phishing email/website, or fake, fraudulent communications pretending to be Hyperwallet?

A Hyperwallet communication will never:

  • Ask payees to click on links that take them to a fake website- A link could look perfectly secure. If you’re on a computer, you can hover the mouse over the link to see the true destination. If unsure, you should not click that link.
  • Contain unknown attachments- You should only open an attachment when you're sure it’s legitimate and secure. Some attachments contain viruses that install themselves when opened.
  • Convey a false sense of urgency- Phishing emails are often alarmists, warning you to update the account immediately. They're hoping victims fall for their sense of urgency and ignore warning signs that the email is fake. 
  • Have Poor Spelling or Grammar- The email uses strange salutations, odd wording, poor grammar or spelling errors.

 You can learn more about recognizing and preventing fraudulent activity here

How do I report fake, fraudulent or suspicious communications?

Emails or Websites 

If you receive a suspicious email or website link: 

  1. Don’t click on any links inside of the email or on the website, and don’t download any attachments.
  2. Forward the email and/or website to and delete it from your inbox.
  3. If you notice any unexpected activity on your Hyperwallet account, please also contact our support team.

SMS/Text Message

If you receive a text message with a link inviting you to visit a website:

  1. Don’t click on any links inside of the SMS text message.
  2. Screenshot the message and email it to
  3. Make sure that the message shows the full telephone number. 

Telephone Call

If you receive a suspicious telephone call:

  1. Take a screenshot of your phone log showing the telephone number and email the screenshot to
  2. Include details of the telephone call, including what the caller stated or asked from you.

If the caller left a voicemail, and you’re able to view a transcript on your mobile device, include a screenshot of it in your email.

When you send an email to, you’ll receive an automatic message letting you know we received it.

You can learn more about recognizing and preventing fraudulent activity here.

What should I do if I shared my personal and financial information on a fake website?
  1. Change your Hyperwallet password immediately.
  2. Contact your bank and credit or debit card issuer and let them know what happened.
  3. Review your recent Hyperwallet activity to make sure you authorized all the payments.
  4. Report any unauthorized payments or activity to Hyperwallet.

You can learn more about recognizing and preventing fraudulent activity here.

Customer Support

How do I contact Customer Support?

For complete and up-to-date contact information, please log in to your account to chat with us or send us an email.

Contact us:

Email Support

Please login to Scentsy Pay Portal and use the form provided under the Support section to send us your question. If you have issues logging in, please contact us by phone.


Live customer service representatives are available for support:

English: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT 
Spanish: Monday - Friday: 06:00 AM - 8:00 PM Pacific Time (PT), Saturday and Sunday: 8:00 AM - 5:00 PM PT 
French and Mandarin Chinese: Monday - Friday:  08:00 AM - 5:00 PM PT

  • USA and Canada Toll-Free: 1-866-277-1790
  • Mexico: 554-163-7575
  • Puerto Rico Toll-Free: 1-866-278-8825
  • United Kingdom Toll-Free: 0808-189-1353
  • Germany Toll-Free: 0-800-182-8518
  • Australia Toll-Free: +61283105960
  • New Zealand Toll-Free: 098-010-994
  • International: 1-778-373-5389


Chat support may be available if offered by your company. Please be sure you’re logged in to take advantage of our live chat feature. If you’re logged in already, look for the chat icon in the bottom-right corner of the page.